Once you create a Customer Account, you automatically become a participant in the Loyalty Program. Swap crypto using our service to accumulate exchange volume and earn more cashback.

When you create an exchange, you have 90 days for that trade to count towards your Loyalty Program level. On the 91st day, that initial trade doesn't count anymore, and the period moves forward to include your new trades. Think of it like a moving window that always covers the last 90 days. In your Customer Account, you can find a chart that shows which trades are currently inside this 90-day window and which ones are not. If you’ve accumulated enough, you will move up a loyalty level. Check out the requirements here. You will keep the level indefinitely, even if you swap less in the future. Let's look at the hypothetical example of John. John signed up with SimpleSwap and his first exchange accounted for 4,000 USDT. He received 0.05% cashback thanks to the Bronze level he got automatically. Two months later, he traded the same amount (4,000 USDT), so now his total is 8,000 USDT within a 90-day window. When he came back another two months later, the first trade was not within the 90-day period anymore, but the second trade was. John's third exchange amounted to 7,000 USDT, so his total within the 90-day window became 11,000 USDT (4,000 USDT from the second trade plus 7,000 USDT from the third). This means that John received the Silver level, which requires a volume of 10,000 USDT within 90 days, and from now on he'll be getting 0.1% cashback in USDT for every exchange until he reaches the next level.

In your Customer Account, you can see how much you've traded, what loyalty level you're on, and what exchange volume is necessary to get to the next level.

Once you reach a new loyalty level, the cashback you get and other bonuses will stick with you. Even if you don't trade as much later on, you still keep those rewards.

Cashback is a certain percentage of your exchange volume that depends on your Loyalty Program level. The higher it is, the more cashback you get. Find details here or in your Customer Account.

Previously, our Loyalty Program and other bonuses were tied to BTC. However, due to the high volatility of Bitcoin, we have decided to enhance our products by switching to USDT. This change means clearer requirements and rewards, which will no longer fluctuate with the market. What is more, we have lowered the thresholds for Loyalty levels and the withdrawal limit, making it easier and more rewarding. Read more about the changes here.